General terms and conditions of business
1. General information
Welcome to the Alkor Raha website. By using this website, you agree to the following terms and conditions. We reserve the right to change or update these terms at any time without prior notice. Changes will be effective upon posting on the website.
2. Products and Prices
All prices stated on the website include VAT in accordance with German regulations. We reserve the right to adjust prices at any time due to cost changes or market developments.
We strive to present accurate product images, however colors and patterns may vary slightly due to screen displays or slight changes in ingredients.
3. Orders and Payments
- Payment Methods: We offer various payment options including credit cards, PayPal, bank transfer and more.
- Order Confirmation: The order is considered confirmed once you receive an email with the order details and payment confirmation. We reserve the right to cancel any order if payment is not approved.
4. Shipping and Delivery
- Processing time: Orders are processed within 1-3 business days.
- Delivery time: The delivery time depends on the customer's location and is usually 3-7 working days within Germany and up to 14 days for the rest of Europe.
- Shipping costs: Shipping costs vary depending on weight and location and are clearly displayed before completing your order.
5. Return and Exchange
- Return Policy: Due to the nature of food products, we do not accept returns unless the products are damaged or there is an error in the order.
- Exceptions: If you receive a damaged or incorrect product, please contact us within 24 hours of receiving the order and we will correct the error or replace the product accordingly.
6. Seller's Liability
Alkor Raha accepts no liability for damage caused by improper use of the products or failure to follow the instructions. The responsibility for checking the product ingredients and possible allergies lies with the customer.
7. Disputes and applicable law
These general terms and conditions are subject to the laws of the Federal Republic of Germany. In the event of legal disputes, the local courts in Balingen have jurisdiction.