We attach great importance to providing our customers with high quality and safe products. As we specialize in selling food products, we adhere to the highest health standards to ensure that the products reach our customers in the best condition. Therefore, we would like to make it clear that our return policy is in line with the nature of our products to ensure their safety and quality.

Right of return and non-acceptance:

1. No return of food:
   Due to the delicate nature of food and its vulnerability to storage and transportation conditions, we do not accept returns of products once they have left our facilities. This is for the safety of our customers and to avoid spoilage or contamination.

2. Quality and product safety:
   Our production and packaging processes are carefully designed to provide our customers with high quality products. If you find any quality problem when receiving the products, please contact us within 24 hours of receiving the order. We will investigate the case and take appropriate measures to ensure your satisfaction.

3. Storage and transport conditions:
   Once delivered to the customer, we no longer have control over the storage and transportation conditions of the products. Therefore, we cannot accept returns after delivery as this could affect the safety and quality of the product.

Alternative solutions:

If you experience any problems with delivery or have any comments about your order, please contact us immediately using the contact details provided. We will carefully examine your complaint and offer appropriate compensation, such as sending a replacement product or issuing a shopping voucher for future orders.

Contact us:

We strive to provide the best possible service to our valued customers. Should you have any questions or complaints, please contact us. Our team will be happy to provide you with support and assistance.